Knowledge

Internal knowledge assistant

Answers from your own knowledge, with the source attached

A search-and-answer assistant grounded in your internal documents, so anyone can get the right answer with a citation in seconds. It respects access permissions, stays current as docs change, and says when it does not know.

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The problem

Your answers live in Confluence, SharePoint, Notion, and a dozen shared drives, and nobody can find them. New hires ask the same questions for months, and experts get interrupted to repeat what is already written down. Generic chatbots make things up, which is worse than no answer at all.

The outcome

instant

answers with a cited source

The architecture

How the work actually flows

No black box. This is the real data and agent flow, from the moment work arrives to the moment it is done, with a human in the loop wherever the stakes are high.

Connect

Sync documents from your wikis, drives, and ticket systems, carrying their access permissions with them.
Index

Chunk and embed each document into a vector store, with metadata for source, owner, and freshness.
Retrieve

On each question, run permission-aware hybrid search and rerank to find the passages that actually answer it.
Answer

Generate a grounded answer from the retrieved passages, with an inline citation for every claim.
Ground

Refuse to answer when retrieval is weak, so the assistant says it does not know rather than guessing.
Refresh

Re-sync on a schedule and on change events so answers track the latest version of every document.